Make a Claim
There when you need us: 1 866 MYAVIVA (1 866 692 8482)
Having an accident or experiencing damage to your property can be stressful. That’s why we help make it simple for you to report a claim and get the services you need. When the unexpected happens, you get 24/7 support from our Aviva Canada Claims Care Advisors who will help you get back to normal as quickly as possible. And you can relax knowing you'll be provided with our Claims Service Satisfaction Guarantee that puts you first.
Being in a car accident can be stressful. Relax, we make it simple for you to get the support you need.
Our compassionate Customer Care Advisors will help manage the details of your claim and are dedicated to getting you back on the road as quickly as possible. We’ll be there to guide you every step of the way, such as arranging repairs and any medical care you need. And you can feel secure knowing you're backed by our Claims Service Satisfaction Guarantee* that puts you first.
Whether you experience a fire, theft, vandalism or weather-related damage, you need to get your home back to normal as quickly and efficiently as possible.
Aviva makes it simple with dedicated, personal support every step of the way. If you need to make a claim, we’re here to help.
24/7 Claims reporting
We’ve made it easy for you to report a claim. You can:
- Call your broker directly or reach us toll-free 24/7 at 1 866 692 8482 (1 866 MY AVIVA)
- Submit a claim online by completing a simple form that will be directed to a Customer Care Advisor
If you have a claim, you need service that helps you get your life back to normal as quickly as possible. We will help make it simple for you to find the right repair and healthcare experts thanks to our network of trusted and reliable vendors. From car repairs to physiotherapy, you can feel secure knowing you’ll get services you can count on.
The Premiere Network – When you have a claim, help get your life back to normal with repairs you can trust with Aviva’s Premiere Network of qualified specialists. Whether you need auto repairs or property restoration, our expert partners will do the job right. The work even comes with a lifetime guarantee**, so you can feel confident in a quality job that will stand the test of time.
Premiere Healthcare† – Injuries from a car accident can affect every aspect of your daily life. That’s why we connect you with our network of qualified and respected healthcare experts who will help you get better as quickly as possible. As an Aviva auto insurance customer, Premiere Healthcare is automatically included in your auto policy, so the road to recovery is just a phone call away.
†Not available in Québec
Aviva Claims Service Satisfaction Guarantee
We are committed to delivering excellent claims service. We set the expectations for our service up front and deliver on our promise. We guarantee your satisfaction with Aviva’s claims service, or your money back.
If you are not satisfied with the service you received during the settlement of a covered claim and we are unable to remedy the situation, we will pay you an amount equal to the annual premium of your policy at the time of loss, in addition to the settlement amount you receive for your claim.
Our guarantee is about your satisfaction with the service you receive during a covered claim. It is not about your satisfaction with any of our decisions regarding coverage, how we determined the value of your claim, the settlement amount, fault determination or any policy exclusion. Payment under the guarantee does not affect your coverage for the remaining period of the policy.
This guarantee is not applicable if our ability to service your claim is impacted by a disaster or catastrophe, such as ice storms, hailstorms, hurricanes, tornados, blackouts, forest fires, or any event beyond our control including, but not limited to, unusual market conditions.
This guarantee does not extend to warranty coverage and there is a $10,000 (CDN) maximum amount payable.
This guarantee applies to home and auto personal insurance policy claims for the Aviva family of companies across Canada, effective April 7th, 2008. This guarantee may be amended or terminated by us at any time.
Policyholders requesting a Claims Service Satisfaction Guarantee payment must send a written request to Aviva Canada Inc., 10 Aviva Way Suite 100, Markham, Ontario L6G 0G1.
For personal auto claims, send to the Vice President, National Automobile Claims and for personal property claims, send to the Vice President, National Property Claims.
Property Lifetime Guarantee – The Lifetime Workmanship Guarantee promises that any workmanship completed by one of our Premiere Contractor Network vendors will be of the quality generally accepted in the industry for as long as you own the premises where the repairs were completed and continue to insure the premises with a subsidiary insurance company of Aviva Canada Inc. The Lifetime Workmanship Guarantee is provided by the applicable Aviva subsidiary insurance company. The guarantee applies to damages that are a direct result of an insured loss. The guarantee does not apply to conditions resulting from normal wear and tear, deterioration, modifications to the Premiere contractors estimate or repairs and other policy exclusions. For materials or products installed by Premiere Contractor Network vendors, the guarantee period is equal to the manufacturer’s warranty.
Auto Lifetime Guarantee – The Lifetime Guarantee promises that repairs completed by one of our Premiere Network Auto Repair Centres will be of the quality generally accepted in the industry for as long as you own the vehicle. The Lifetime Guarantee is provided by the applicable Aviva subsidiary insurance company. The guarantee applies to damages that are a direct result of an insured loss. The guarantee does not apply to conditions resulting from normal wear and tear, modifications to the original estimate and other policy exclusions. For materials or products installed by Premiere Network vendors, the guarantee period is equal to the manufacturer’s warranty.
Auto Claims Form